Reference

Privacy Policy For Your Account

Your account data, DANA, OVO, GoPay and QRIS wallet references, device checks, and privacy requests are handled under this Privacy Policy before you enter the lobby.

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CONTACT ROUTES

Three Contact Paths For Privacy Help

Privacy questions need a clear path, not a vague inbox. You can reach us through live chat from 09:00 to 23:00 WIB, email us at [email protected], or send an account ticket after login. If you message us from Semarang, we still handle the request through the same account checks, so we can confirm the wallet record or device session belongs to you.

Team online

Live chat privacy desk

Use live chat between 09:00 and 23:00 WIB for quick privacy questions, such as cookie choices, login alerts, or why a DANA reference appears on your account record.

Email request path

Send privacy requests to [email protected] with your account name, registered phone or email, and the data action you want us to check, correct, restrict, or explain.

Logged-in account ticket

After login, open Profile, choose Privacy Requests, and create a ticket. This route helps us match your request with device sessions, QRIS receipts, and wallet activity without exposing data in chat.

DATA CARE

Six Ways We Handle Account Data

We treat privacy work as part of account operations, not an afterthought. The policy covers what we collect, how long we keep it, how cookies behave, how wallet records are checked, and…

Account data collection

We ask for only the details needed to run your account: username, contact route, password record, login time, and wallet reference. Extra data requests should connect to account security or payment status.

Cookie and device signals

Cookies remember language choice, login state, and basic browser checks on Chrome on Android, Safari on iOS, and common mobile browsers. You can clear them in your browser settings and log in again.

Payment record handling

DANA, OVO, GoPay, and QRIS records are used to match account wallet activity with payment status. We keep transaction codes separate from your password and restrict staff access to operational checks.

Security verification

When a login looks different, we may ask you to confirm phone, email, recent wallet route, or device. These steps protect your account before we discuss private records or apply changes.

Retention and deletion

We keep account and payment data only as long as needed for operations, dispute checks, security, and legal duties. When retention is no longer needed, we delete or separate data from your account identity.

Correction requests

If your phone, email, or wallet reference is wrong, contact us through live chat, email, or Profile tickets. We may ask for a fresh login check before changing privacy-related account records.

Privacy Questions You May Search

These answers focus only on our Privacy Policy and how it affects your account, wallet references, device sessions, and contact choices. If your case involves account access, we may first ask you to verify your registered email, phone, recent login device, or payment route before we discuss private records.

We collect your account name, contact route, password record, login time, device signals, and wallet references. If you use DANA, OVO, GoPay, or QRIS, we store payment status details tied to your account.

We keep payment references to match wallet activity, answer account questions, check unusual transactions, and support privacy requests. These records are handled separately from your password and shared internally only when needed for operations.

Log in, open Profile, choose Privacy Requests, and send the correction you need. You can also email [email protected], but we may ask for a login or contact check before applying changes.

Yes, you can ask us to delete data linked to your account. Some records may need to stay for payment checks, security disputes, or legal duties, and access depends on local law.

Cookies remember login state, language preference, and basic security checks. You can clear cookies in your browser settings; after that, you may need to log in again and confirm your account.

Only staff assigned to account, payment, security, or privacy tasks can handle your request. We limit what they can see to the records needed, such as recent login data or QRIS receipt status.

Live chat runs from 09:00 to 23:00 WIB, and email requests are queued by account match and request type. Clear account details help us answer without exposing private data to the wrong person.